Our Commitment to You
Updated March 2026.
Our Commitment to You
Evidence-based EFT is committed to providing high quality and responsive services at all times. However, we recognise that sometimes people may not be satisfied with those services. We have therefore set up a Complaints Procedure to enable people to tell us clearly when and why they are not satisfied with any of our services or trainings.
Complaints Policy – The Evidence Based EFT practitioner directory lists Clinical EFT practitioners who have been independently certified by an EBEFT Endorsed Certification Provider and have met EBEFT's accreditation requirements. EBEFT does not employ, supervise, or provide clinical oversight of listed practitioners. Users of this directory are encouraged to make their own enquiries about a practitioner's suitability for their specific needs.
Certification and standards
All listed practitioners have been assessed and certified against the competency standard described in The Evidence Based EFT Manual by an EBEFT Endorsed Certification Provider. Certification requires demonstrated knowledge of Clinical EFT techniques and concepts, observed safe and respectful practice with clients, and ongoing Continuing Professional Development. Practitioners must renew their certification every two years to maintain their listing.
Concerns about a listed practitioner
If you have a concern about the conduct or practice of a listed practitioner, you are encouraged to raise it directly with the practitioner in the first instance. If the matter is not resolved, you may contact Freedom Techniques, the EBEFT Endorsed Certification Provider, whose Certification Agreement with practitioners includes a documented complaints and suspension process. EBEFT maintains the right to suspend or remove any listing where a concern has been substantiated or where suspension is considered to be in the public interest. Make contact here.
Cancellation Policy all online and in person programs –
- 10% Cancellation Fee will be deducted from your refund if you cancel your registration for in person programs up to 1 year – 6 months prior
- 25% Cancellation Fee will be deducted from your refund if you cancel your registration for in person programs 6 – 3 months prior
- 50% Cancellation Fee will be deducted from your refund if you cancel your registration for in person programs up to 3 months – 2 weeks prior
- No refund for cancellations 2 weeks prior to day of in person programs
- No refund for changing your mind after purchasing online programs
- Medical emergencies exceptions: Cancellations for medical emergencies will be considered with a Doctor’s note. The cancellation will be evaluated on an individual basis and once confirmed will be refunded less an administration fee of 10%.
- COVID exceptions: Should your training be cancelled due to a trainer contracting COVID-19 or you contract COVID and cannot attend, EBEFT's standard cancellation policy and charges shall not apply. Instead, you will be offered a refund of the training fee, or a transfer to a future training.
Code of Conduct Evidence Based EFT®
Updated March 2026.
Evidence Based EFT® (EBEFT) is a private business that aims to provide the highest quality EFT training and information based on validated research while promoting best practices and education for trauma awareness and high ethical and safety standards through premium accreditation of the practitioners we train and recommend on our website.
The Evidence Based EFT practitioner directory lists Clinical EFT practitioners who have been independently certified by an EBEFT Endorsed Certification Provider and have met EBEFT's accreditation requirements. EBEFT does not employ, supervise, or provide clinical oversight of listed practitioners. Users of this directory are encouraged to make their own enquiries about a practitioner's suitability for their specific needs.
All listed practitioners have been assessed and certified against the competency standard described in The Evidence Based EFT Manual by an EBEFT Endorsed Certification Provider. Certification requires demonstrated knowledge of Clinical EFT techniques and concepts, observed safe and respectful practice with clients, and ongoing Continuing Professional Development. Practitioners must renew their certification every two years to maintain their listing.
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As a pillar in the EFT community, we hold ourselves, our trainers, our certifying body and our accredited practitioners to high standards of excellence and integrity in our lives and within EBEFT™. Given our commitment to exemplifying the delivery of an inclusive, trustworthy, and evidence-based healing modality, we agree to the following:
1. We make it clear that we are providing premium training and that Premium Accreditation* status is further conferred upon those recommended by an external Endorsed Certification Provider and therefore not automatically guaranteed by Evidence Based EFT.
The Endorsed Certification Provider has the right to not recommend someone for accreditation if they feel the core techniques and skills are not being sufficiently demonstrated.Â
*As a duty of care to the general public, EBEFT reserves the right to withhold accreditation status in the unlikely event that the Endorsed Certification Provider assesses the trainee to have demonstrated behaviour that is either directly intolerant, judgemental, or abusive towards any client or that leads them to believe there is a risk of this happening.
Accredited Certified Practitioners hold themselves to high standards by keeping agreements, operating with honour and integrity in business dealings, and being a model of what it is to live as a professional committed to client safety and healing.
2. Accredited Certified Practitioners agree to be become aware of and be mindful of the laws and regulations in their place of practice with regards to the use of words like "healing" and "therapy" and "cure" and to refrain from using language reserved for licensed health practitioners if they are not themselves licensed. It is the position of Evidence Based EFT that Clinical EFT is the therapeutic use of a stress reduction technique and not a "therapy" as such.
3. Accredited Certified Practitioners might choose to engage in relationships with each other that involve financial transactions or investments. Accredited Practitioners who choose to engage with each other in this way understand that EBEFT as a private company does not promote, endorse or warrant the quality of these transactions and therefore, Accredited Certified Practitioners who choose to engage with each other where there may be a financial impact, choose to be solely responsible for the outcome.
4. It is the agreement of all EBEFT Accredited Certified Practitioners that they give permission for the contact information they provide to the EBEFT online directory to be publicly visible. They further acknowledge that the contact information of other Accredited Certified Practitioners not be used for mass-mailing purposes or for group solicitations.
5. Accredited Certified Practitioners agree to maintain strict confidentiality with regards to their clients’ experiences and revelations in any and all forms, from private conversations to published articles, unless given express permission in writing prior.
6. Accredited Certified Practitioners agree to be mindful of social media posts. Practitioners endeavour to avoid public posts that
- are in opposition to scientifically validated information
- defame, abuse or model hate speech in any way
- defame or abuse EBEFT, its trainers, mentors and administrators
7. Accredited Certified Practitioners agree to uphold the values taught in the ethics training within Premium Accreditation, with respect to their conduct both within their client practitioner relationships and relationships with other practitioners, mentors and trainers.
8. Accredited Certified Practitioners agree to maintain an appropriate level of practitioner's insurance.
9. Accredited Certified Practitioners agree to yearly re-certification with the Endorsed Certification Provider to continue using the Premium Accreditation badge, being listed on the EBEFT site and calling themselves an Accredited Certified EBEFT Practitioner in any and all forms.
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Disclaimer
Emotional Freedom Techniques (EFT) is considered experimental in nature. While it is gaining in scientific support and is accepted as a legitimate psychological technique, it is not yet widely accepted as a formally validated scientific technique.
All workshops and trainings are intended to promote awareness of the benefits of learning and applying Clinical EFT (the version tested in clinical research trials). However, the general public must take full responsibility for their use of it. The content on this website and any materials we provide you about EFT are provided for general informational purposes only. They are not intended to be a substitute for professional psychological, psychiatric, or medical advice, diagnosis, or treatment. Always seek the advice of your physician, psychologist, or other qualified mental health provider with any questions you may have regarding a medical condition or mental health issue. Never disregard professional advice or delay seeking it because of something you have read on this website.
If you experience any unusual symptoms practicing the technique you should seek the advice of a health professional immediately. Although the results of our research and others in the academic world indicate that many people benefit from the use of Clinical EFT with their food cravings, weight loss, anxiety and depression, the responses to the technique are quite specific to each individual. The effectiveness of EFT may vary from person to person, and such we make no guarantees about individual outcomes. A lack of result or progress may mean you need advice or intervention from a health professional. For assistance to locate an appropriate health professional, please email us at [email protected].
Before making any dietary changes or discontinuing, reducing or increasing prescription medications it is recommended that you consult with your doctor, pharmacist or other qualified medical or health professional first.
While Dr Peta Stapleton is a registered psychologist, all EFT trainings, courses and products (free or for purchase) offered by the Company are not a psychological service. Any reliance you place on the information provided on this website or any other content is strictly at your own risk. We are not liable for any loss or damage, including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss or damage arising from your use of our trainings, courses or products.